1. Shipping Policy
1.1 Shipping and Delivery:
We will make every effort to deliver your order promptly and accurately. Shipping times and methods may vary depending on your location and the products you order, maximum it will take 2-3 days for shipping. For more information, please refer to our Shipping and Delivery Policy.
1.2 Shipping Methods and Costs: We offer various shipping methods, including standard and expedited shipping. Shipping costs are calculated based on the weight of the order, the shipping method chosen, and the destination. Shipping costs will be displayed at checkout.
1.3 Processing Time: Orders are processed and shipped within 3 business days from the date of purchase. Please note that processing times may be longer during peak seasons or promotional periods.
1.4 Delivery Time: Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are provided at checkout. Please note that delivery times are estimates and not guaranteed.
1.5 Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your delivery.
1.6 Risk of Loss: All items purchased from us are made according to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
2. Refund Policy
2.1 No Return Policy: Due to the nature of our stationery products, we have a strict no return policy. All sales are final. Please ensure you review your order carefully before completing your purchase.
2.2 Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team within 3 days of receipt. Describe the defect or damage and include photos if possible. We will review your request and, if approved, arrange for a replacement or refund at our discretion.
2.3 Refunds for Defective or Damaged Items: Approved refunds for defective or damaged items will be issued to the original form of payment. Please allow 7 days for the refund to process.
2.4 Non-Refundable Items: The following items are not eligible for refunds:
3. Contact Us
If you have any questions about our Shipping and Refund Policy, don't hesitate to get in touch with our customer service team at contact@papyrophiliac.com.
